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Is there free delivery?
It's free delivery in Singapore without any minimum spend! For international deliveries, we're partnering with DHL and our shipping rates are based on DHL's rates, so you can trust that you are getting competitive pricing with no additional charges.
What is SOJAO's return policy?
We really hope you'll love your SOJAO items! For any reason you don't, we'll accept returns or exchanges within 30 days of delivery, as long as the items are brand new and haven't been used or washed. You can get a refund in your original payment method or a gift card, or you can exchange the item for something else (just be aware you might need to top-up if it's a higher value). If the exchanged item is worth less, we'll refund you the difference.
Just email us at hello@sojao.shop with your order number and we'll help you out on the next steps! But remember, we can't accept returns or exchanges if the items are washed or used. We also don't provide any return or exchanges on consignment items from all other vendors.
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