Frequently Asked Questions
ABOUT US
What does SOJAO mean?
SOJAO means ‘go to sleep’ in Hindi and pays tribute to the Indian cotton farmers behind our best-selling bed sheets. We wish the best night’s rest for not only our customers, but also for our entire supply chain.
What is organic cotton?
Organic cotton is grown in a way that's friendly to the environment. It's not made using any harmful chemicals, pesticides or genetically modified seeds. Plus, it's super soft, easy to care for and long-lasting.
What does GOTS-certified mean?
The Global Organic Textile Standard (GOTS) is the leading processing standard for organic textiles worldwide. It's all about taking care of the environment and making sure everyone involved in the process is treated fairly. It's also backed by independent third-party certification, so you know it's legit! Have a look at GOTS for more info.
Why is certified organic cotton better?
Certified organic cotton means increased durability and that it only gets softer with every wash. It's great for farmers and the environment, and it's also safe for you and your family. Sleeping on it ensures that no pesticides or toxic chemicals come in contact with your skin, which is especially important if you have sensitive skin or allergies like eczema. Furthermore, when you purchase GOTS-certified products, you're supporting fair working conditions and ensuring that no child labor is involved. It's a win-win!
Where does SOJAO source organic cotton from? And why?
After searching high and low for the perfect material, we finally found it in India! They're one of the biggest organic cotton producers out there and have a long history of making amazing textiles. We also only work with GOTS-certified factories to make sure we're bringing you the very best quality with planet and people in mind.
OUR SHEETS
What is the thread count of SOJAO bed sheets?
We're proud to say SOJAO bed sheets are made with 100% long staple organic cotton and weaved using single-ply yarn, to a 300 thread count. Our bed sheets are the perfect balance of being lightweight, breathable, super soft and durable.
What is thread count and how should it affect my buying decision?
Thread count is how the textile industry measures the number of threads in a square inch. But, it's not the only thing that matters when it comes to softness and durability. SOJAO's bed sheets are made from 100% organic cotton with single-ply yarn weaving, which makes them super comfy and luxurious!
How do I wash & care for my SOJAO bed sheets?
Our bed sheets are designed to last with minimum care:
• Machine wash on gentle cycle
• Wash with like colours
• Do not bleach
• Tumble dry low & remove promptly
• Line dry for best results
• Iron on low temperature if needed
Have a look at our wash care guide!
What types of dyes are used in all SOJAO bed sheets?
We care about you and the environment, which is why we only use safe, low impact dyes that are GOTS-certified and AZO-free. Plus, our white sheets are bleached with oxygen-based, not chlorine-based, bleaches. So, you can sleep soundly knowing you're making a planet-friendly choice!
What is Sateen?
Sateen is a type of weave that's four-over-one-under. It's what gives our Classic bed sheets its signature soft, buttery-smooth, luxurious finish.
What is Percale?
Percale is a one-over, one-under weave. With its tight, closely woven pattern, it creates a Crisp feel that is incredibly durable and lightweight, and hence widely used for hotel sheets. We just love the way it rustles!
Should I pick Classic Sateen or Crisp Percale?
It depends on your preference! Do you sleep hot or cold? Do you prefer a softer hand-feel or a crisp cotton dress shirt? Take our Sleep Quiz!
Does SOJAO bed sheets wrinkle?
Yes they do, but that's a good thing! Our sheets are not treated with formaldehyde resin or any toxic anti-wrinkling finishes. These irritants are actually harmful to the skin and won’t wash out. Wrinkles on your bed sheets will be reduced with every wash and we also recommend line-drying your bed sheets to prevent significant wrinkling.
Do SOJAO bed sheets come pre-washed?
Our bed sheets can be used immediately! However, we do recommend that you wash them first if you have any skin sensitivities.
Will SOJAO bed sheets shrink after the first wash?
Rest assured, SOJAO bed sheets are slightly oversized to account for the slight natural shrinkage that will occur during the first few washes. After that, your bed sheets should fit perfectly!
How deep are SOJAO fitted sheets?
Our fitted sheets cater up to 40cm (16") deep and has a full elastic band all around to ensure it fits even the thickest mattress with a topper.
What are the dimensions of SOJAO bed sheets?
From Cot to American King, have a look at our size guide to find the perfect fit for your bed.
I have a King bed and I use large-sized pillows. How can I get large-sized pillowcases?
Simply head over to our Bed Builder Bundle Set or our Bed Builder Sheet Set to make your pillowcase size selection! Kindly note that an additional top-up amount is required.
Do your bundle sets come with bolster cases?
Yes! You can include them in your bundle set here!
Do you sell bed sheet sets without the duvet cover?
Yes we do! Our sheet sets here include just a fitted sheet and a pair of pillowcases.
Can I choose a bundle set with different colours for the fitted sheet, duvet cover, and pillowcases?
Absolutely! Dream up your perfect set of bed sheets with our Bed Builder Bundle Set.
Can I choose a sheet set with different colours for the fitted sheet and pillowcases?
Yes! Dream up your perfect set of bed sheets with our Sheet Set Bed Builder.
Does your bundle set include a flat sheet / top sheet?
Yes! You can include them in your bundle set here!
ORDERS & DELIVERY
Where does SOJAO ship from?
We ship from a sunny island called Singapore! Commonly referred to as the "Little Red Dot", we are a spicy mixed pot of races and religion bubbling together with our colloquial tongue of "Singlish".
Where does SOJAO ship to?
We ship to anywhere in Thailand and internationally!
How long will shipping take?
For customers in Thailand and internationally, you can expect to receive your order within 5-10 days.
How much is shipping internationally to everywhere else?
We have chosen to partner with DHL as our international courier due to their proven track record of reliability and fast delivery times. Our shipping rates are based on DHL's rates, so you can trust that you are getting competitive pricing with no additional charges.
Do I need to pay for international duties and taxes when shipping to countries outside of Thailand?
Yes! Unfortunately, we aren't able to include these in your shipping cost as it is levied by customs only when the goods arrive. When you place an international order, you agree to pay any applicable customs and duties fees levied by your destination country. Read more on Shipping & Returns.
What if I refuse to pay for the customs and duties fees when the parcel arrives?
If you're an international customer, please keep in mind that you'll be responsible for any additional duties and taxes in your country, with the exception of Malaysia and Thailand, where it's DDP, and Hong Kong, where there are no additional duties and taxes. Please note that if you choose to reject a parcel due to import duties or taxes, or if you're uncontactable and our shipping partners are unable to deliver the parcel, SOJAO will also not be liable for the postal charges, return shipment costs, customs charges, and handling fees incurred. Read more on Shipping & Returns.
What are my payment options?
We accept Visa, MasterCard, Amex, Paypal, GrabPay and all debit and credit cards.
Where can I check my order status?
Just drop us an email to hello@sojao.co.th with your order number and we will be sure to get back to you asap!
How can I cancel an order?
We're sorry to hear that! Simply drop us an email to hello@sojao.co.th with your order number within 24 hours from your purchase.
RETURNS
What is SOJAO's return policy?
We really hope you'll love your SOJAO items! For any reason you don't, we'll accept returns or exchanges within 30 days of delivery, as long as the items are brand new and haven't been used or washed. You can get a refund in your original payment method or a gift card, or you can exchange the item for something else (just be aware you might need to top-up if it's a higher value). If the exchanged item is worth less, we'll refund you the difference.
Just email us at hello@sojao.co.th with your order number and we'll help you out on the next steps! But remember, we can't accept returns or exchanges if the items are washed or used. We also don't provide any return or exchanges on consignment items from all other vendors.
How can I return my online order?
Please email hello@sojao.co.th in advance with your order number to let us know you'll be returning items. We'll contact you on how you can return the items in Bangkok.
If you're returning from outside of Thailand, you might wish to mark 'returned goods' on the consignment note to avoid extra fees.
Just a friendly reminder that we have a strict 30-day return policy online purchases
Can I exchange or return a gift?
We really hope you'll love your SOJAO items! For any reason you don't, we'll accept returns or exchanges within 30 days of delivery, as long as the items are brand new and haven't been used or washed. You can get a refund in your original payment method or a gift card, or you can exchange the item for something else (just be aware you might need to top-up if it's a higher value). If the exchanged item is worth less, you'll receive the difference in the form of a gift card.
Just email us at hello@sojao.co.th with your order number and we'll help you out on the next steps! Please work with the gift-giver to obtain the order number. But remember, we can't accept returns or exchanges if the items are washed or used. We also don't provide any return or exchanges on consignment items from all other vendors.
Just a friendly reminder that we have a strict 30-day return policy.
Are there any exceptions to your return policy?
Just a friendly reminder that we have a strict 30-day return policy for both in-store and online purchases. If it's been over 30 days, we're unable to do a return for you. All returns or exchanges must also be traced back to a receipt or order number, even for gifts! So please work with the gift-giver to get this.
The item that I'm looking to exchange for is out of stock. What are my options?
We're sorry about that! We can give you a gift card refund and notify you when the item you want is available again. You can use the gift card online when you're ready, or even sooner if you change your mind. Just email us at hello@sojao.co.th with your order number, and we'll help you out. Please keep in mind that we can't take back washed or used products.
Just a friendly reminder that we have a strict 30-day return policy.
GIFT CARD
Does your gift card have an expiry date?
No to mindless consumerism! We'll never pressure you into buying anything you don't need, so our gift cards don't have expiry dates! Use your gift cards only when you truly need to.
Where can I use my gift card?
Our gift cards can be used online on any item.
I don't have an email address, can I still receive my refund through gift card?
Yes absolutely! Gift cards can be sent by email or sms, so you can choose to provide a phone number instead.
Where can I find gift cards to purchase?
Gift cards are available here!
Contact Us
Still got a burning question?
If you have any other queries, please fill out the form or contact us:
SOJAO (Thailand) Co., Ltd.
1108/31 Sukhumvit Road, Phra Khanong Sub-district, Khlong Toei District, Bangkok 10110
📞 65 8894 3341
✉️ hello@sojao.co.th
We'll get back to you shortly.