Shipping & Returns
LOCAL DELIVERY
We offer complimentary delivery for orders above 3,000THB. For orders under 3,000THB, there will be a flat delivery fee of 1,000THB. Your orders will be shipped out the next day 24 hours and delivery usually takes between 5-7 working days. Just a heads up, if you place an order on a Friday, a public holiday, or over the weekend, we'll ship it out on the next business day.
INTERNATIONAL SHIPPING, DUTIES AND TAXES
We ship to every corner of the globe!
And we’re even offering free shipping to these Asia Pacific countries above 8,000 THB spend: Australia, Brunei, China, Hong Kong, India, Indonesia, Japan, South Korea, Macau, Malaysia, New Zealand, Philippines, Taiwan and Vietnam. For orders to these countries above 4,000 THB spend, please refer to our discounted flat fee shipping charges.
For all international orders, you can expect delivery within 3-5 working days. We've partnered with DHL as our international courier due to their proven track record of reliability and fast delivery times.
If you're an international customer, please keep in mind that you'll be responsible for any additional duties and taxes in your country. Unfortunately we can't estimate or cover those for you as it varies in every country. Please note that if you choose to reject a parcel due to import duties or taxes, or if you're uncontactable and our shipping partners are unable to deliver the parcel, SOJAO will also not be liable for the postal charges, return shipment costs, customs charges and handling fees incurred.
If you encounter any issues while placing your order, please contact us at hello@sojao.co.th
ARE YOUR PRICES IN THB (THAI BAHT)?
For your convenience while shopping around, prices in your local currency will be shown. When it's time to make that payment though, you'll be charged in THB. Your credit card company will convert this to your local currency which will be reflected in your bank card statement. So, shop away and leave the currency conversions to us!
RETURNS FOR ONLINE PURCHASES
We really hope you'll love your SOJAO items! For any reason you don't, we'll accept returns or exchanges within 30 days of delivery, as long as the items are brand new and haven't been used or washed. You can get a refund in your original payment method or a gift card, or you can exchange the item for something else (just be aware you might need to top-up if it's a higher value). If the exchanged item is worth less, we'll refund you the difference.
Just email us at hello@sojao.co.th with your order number and we'll help you out on the next steps! But remember, we can't accept returns or exchanges if the items are washed or used.
NEED MORE HELP?
Where does SOJAO ship from?
We ship from a sunny island called Singapore! Commonly referred to as the "Little Red Dot", we are a spicy mixed pot of races and religion bubbling together with our colloquial tongue of "Singlish".
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